Committed to Achieving a Quality Culture

In view of our customer-oriented quality policy employees are the most important asset of the company in achieving high quality of services and meeting customer expectations. The readiness of our staff for continuous improvement of qualifications, skills and professionalism, as well as the personal integrity and duty is essential. Therefore, we continuously work for motivating the employees by providing the optimal mixture of working environment, appropriate training initiatives and workshops to boost employee’s creativity, intelligence and qualifications.

ISO 9001 : 2015

InTec System implemented and certified Quality Management System (QMS) according the norm ISO 9001 in 2012 for the first time. The system is constantly being improved and maintained in accordance with the requirements of applicable standards. Customer’s satisfaction with the delivered solutions and provided services belongs among the primary goals of the company. In an effort to meet customers’ and business partners’ expectations, InTec System focuses particularly on continuous improvement of the quality of provided services and products. This is closely related to the stable, enhanced attention and devoted management, coordination and improvement of the processes in InTec System. The professional level of project management is achieved by means of process management, which creates prerequisites for further increases in the quality of the provided solutions and services. ISO 9001 has been issued for:

  • Distribution and sale of hardware and software;
  • IT solution integration services;
  • Service maintenance and other support services;
  • Design and development of software solutions.
ISO 9001 Quality Management System

ISO 14001 : 2015

InTec System received in 2012 certificate according to the standards of ISO 14001 Environmental Management Systems (EMS). ISO 14001 Environmental Management Systems certificate has been issued for the same activities as defined in the previous chapter on the Quality Management System. Although the company has no significant impact on the environment by its subject of business activity and provided services, it strives within its philosophy “to be environmentally responsible”, to help protect human health as much as and contribute to the improvement of the quality of the environment and protect it from possible impacts of its activity.

ISO 20000-1 : 2011

InTec System was certified according to ISO standard 20000-1 in 2016. System for IT service management (ITSM – Information Technology Service Management System) provides support to process management of an organization in the area of ideal use of information technology, thus contributing to improving the efficiency and quality of IT services. The scope of certification in accordance with ISO 20000-1 is a service Management System supporting the provision of: hardware, operating systems and software services, ICT solution integration services and software solutions services for all clients.

ISO 20000-1 IT Service Management System

ISO 27001 : 2013

To ensure adequate protection of company information as well as information provided by customers, InTec System introduced an information security management system according to the ISO 27001 standard. The implemented Information Security Management System (ISMS) was certified by TUV Nord CERT GmbH in 2016.

The obtained certificate is valid for: Sale and distribution of hardware and software, ICT solution integration services, support and maintenance services, design and development of software solutions.

ISO 27001 Information Security Management System

OHSAS 18001 : 2007

InTec System was certified according to Occupational health and safety (ohs) management system OHSAS 18001 in 2012.

OHSAS 18001 framework requires us to maintain an internally and externally audited safety management system that complies with the law, our own standards, client requirements and, most importantly, a focus on constant, continual improvement.

OHSAS 18001 Health and Safety Management